Return Of Unwanted Items
You have 14 days from receipt of goods in which you can return unwanted items.
Customers must bear the cost of returning goods unless an error on delivery of incorrect items sent for example, is on our part.
Responsibility for the goods is yours until we receive them back.
When returned items are received by us and have been checked thoroughly that they have been returned in good order, unused, as brand new, then and only then, will a refund be granted,.
We do not accept responsibility for goods broken in transit on returned items due to poor packaging or otherwise, it will be up to the customer to sort this out with the courier/postal service they have used.
We recommend that you use a recorded delivery service that requires a signature, as we do not accept responsibility for goods returned by a customer, but are not received by us unless proof of delivery or receipt can be provided.
Return Of Faulty Items / Product Guarantee
You have 30 days in which to return faulty goods, but this may be longer if also covered by a manufacturers guarantee.
Products that carry a manufacturers guarantee are covered by the terms and conditions of the manufacturer as stated, and can be returned, along with proof of purchase if faulty to us for exchange or refund during the warranty period. This guarantee specifically excludes faults caused accidently, by neglect or misuse. All products still in warranty will be tested upon return, but please note that if no fault is found with your product, a refund will not be granted and a charge of £18.00 will be payable to cover collection and redelivery before your goods can be returned. We can arrange collection of goods if necessary but please note it is the customers responsibility to be available as arranged, if this arrangement is failed to be met by the customer it will then be up to the customer to arrange returns themselves, or pay the current 'collection fee' as set by our courier for us to arrange the collection again- we will only cover the costs once !
Small items returned to us as ‘faulty’ ... but are found not to be faulty upon return will be returned back to the customer subject to the customer paying the appropriate postage rate in place at that time, plus a small admin fee for us having to test items in the first place that turn out not to be faulty.
Products that are custom made or specially ordered are non returnable unless faulty.
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