Pond Defence Electrical Fence to defend & protect your fish against any unwanted visitors that may attack your fish,
Delivery For UK Mainland only (England, Wales & Parts of Scotland – see below)
Free Standard Delivery To UK Mainland On most orders Over £50.00 * Long Lengths and bulky items may incur a delivery surcharge
Orders under the value of £50 and considered ‘small packet’ once added to basket are subject to a £3.49 or £4.95 delivery charge to UK Mainland, otherwise it will be £6.49
*PLEASE NOTE… Bulky items and Long Lengths over 1 metre are subject to an extra delivery surcharge to certain areas, you will be alerted to this surcharge if it applies to a product upon adding it to the shopping cart, and proceeding to checkout in the Cart Overview at the bottom of the page upon adding your delivery address and postcode details, this will be viewable if it applies to your postcode before any money is taken, and is in addition to the ‘Standard’ Delivery charge applied, therefore, for UK Mainland, orders under £50 will automatically add the appropriate standard delivery charge plus a surcharge only if applicable, however, orders over £50 will only incur the surcharge if it applies, if a particular item is added to the basket, as the applied standard delivery charge will be deducted, as orders over £50 qualify for free standard delivery only. *If you require a long length and it flags up as delivery not available to your area, please email us with your requirements along with your full delivery postal address and we may be able to provide a quote
See Below for more details and delivery costs on areas other than UK Mainland & bottom of page for Collect in store t&c
Remote Areas / Highlands/ N. Ireland / Channel Islands – Set Out Below As Determined by Couriers, will qualify as above for the applicable ‘standard’ UK free delivery but will incur a remote area surcharge of £7.99 on orders over the value of £50
Remote Areas / Highlands / N. Ireland / Channel Islands - orders under the value of £50 and considered ‘small packet’ once added to basket are subject to a £3.49 or £4.95 the same as Uk mainland, otherwise it will be £14.48
*PLEASE NOTE… As stated above for UK Mainland, Bulky items and Long Lengths over 1 metre in length are subject to extra delivery surcharge, you will be alerted to this surcharge if it applies to a product upon adding it to the shopping cart, and proceeding to checkout in the Cart Overview at the bottom of the page upon adding your delivery address and postcode details, this will be viewable before any money is taken, and is in addition to the ‘Standard’ Delivery charge applied, therefore, for Remote Areas / Highlands/ N. Ireland / Channel Islands, orders under £50 will automatically add the standard delivery charge of £14.48, plus a surcharge only if applicable, however, orders over £50 will incur the subsidised delivery cost of £7.99 plus the surcharge if it applies, if a particular item is added to the basket, as the standard £6.49 applied to UK Mainland will be deducted, as orders over £50 qualify for free standard delivery only. *If you require a long length and it flags up as delivery not available to your area, please email us with your requirements along with your full delivery postal address and we may be able to provide a quote
Unfortunately we are charged a higher price by couriers to certain areas, and for longer lengths / bulky items and this is reflected in delivery charges based on either your postcode, and /or the length/size of an item in your basket.
Scottish Highlands / Offshore Postcodes IV, KW1-14, KW15-17, PA20-39, PA40-78, PH11-40, PH41-44, PH49-50, KA27-28, FK18-22, AB1-9, AB13-14, AB21-23, AB30-45, AB51-56
Northern Ireland (BT))
Isle Of Wight (PO30 - 41)
Scilly Isles (TR21 - 25)
Channel Islands (GY)
Outer Hebrides (HS) Delivery Quote Will Follow As Below
Shetland Islands (ZE)Delivery Quote Will Follow As Below
Isle Of Man (IM) Delivery Quote Will Follow As Below
Our Website is For Retail Sales To the Countries / Areas Listed Below,
We do not supply overseas trade
R.O.I. (Eire) / EUROPE – Delivery quote to follow– please add items required to your basket in the usual way and we will email you with a quote for delivery, you will then have the option to go back to your order and proceed or decline before any payment is taken. (this is so a quote for delivery can be given based on the size / weight / volume of your order) The delivery quote provided will be valid for 7 days, if you have not proceeded to checkout and completed your order within this time we will presume that you do not wish to continue with your order, therefore it will be cancelled and you will have to place a new order and obtain a new delivery quote after this 7 day period.
Please Ensure You Provide Your Address In English, Not With Country Specific Characters
Please Note That If An Incorrect Country / Area is Selected, Orders WILL NOT Be Processed Until Further Contact Has Been Made With The Customer And Correct Delivery Charges Have Been Applied.
Republic Of Ireland / Eire (IE)
Please provide a contact number– this is very important so that we can contact you if there are any queries regarding your order.
Most orders will be delivered using a courier, although very small items may be sent via Royal Mail.
Some Couriers only allow a space for a maximum of 25 characters on their labels for instructions including gaps, therefore it may not be possible to apply lengthy notes for the drivers, so any such requests will not be included / added to the parcel.
C.D. Aquatics will make every effort to despatch goods ordered within 2 -5 working days of stock items, subject to clearance of payment.
Upon delivery, ALL items should be checked and inspected upon arrival and only signed for if delivered in good condition.
If a consignment or packaging is damaged in any way upon delivery it MUST be stated on the note at the time of delivery, you must then report this to us at once (within 24 hours) If this procedure is not followed, we cannot replace or change any damaged goods. We can appreciate that it is not always possible to check the contents of the package while the driver waits, therefore we strongly recommend that you sign and state 'unchecked'.
Free Delivery for UK Mainland only applies on orders over the value of £50.00
On most orders despatched, we are able to use a consignment tracking system to find the current status of consignments, if goods are not delivered within 21 days please contact us direct on 01922 416284 so that checks can be made, and, if necessary, offer you options of alternative products or refund.
COLLECT IN STORE OPTION : If customers wish to collect goods ordered themselves, simply place your order and tick the box provided as you go through the ordering process to say you are collecting the goods, and the delivery will be deducted if it was applicable in the first place. Please note you must wait for a confirmation email prior to collection, so that we can inform you when your order will be ready before your visit, otherwise you may have a wasted journey, please allow 2- 5 working days for collect in store items to be ready. Please print off your order confirmation as you will be asked to provide this, so that we can check your order i.d, name and address. *Collect In Store is subject to stock availability, you can either call us on 01922 416284 to check stock, or we will inform you if there are any problems when we receive your order, as some items are shipped directly from our suppliers and are not carried as stock items in store. *Please note we are closed on Wednesdays, collections are available Mondays, Tuesdays, Thursdays & Fridays only, subject to the customer having received notification by email from us that the goods are ready for collection. Prices on our website reflect the different cost structure of our internet business, therefore, prices in store may vary for equivalent products. Please do not request internet prices in store. Goods for our mail order business do not necessarily come from stock held in store. If the items you require happen to be cheaper on our website, simply place your order on line for delivery or select 'Collect In Store' - the choice is yours. Staff are not there during shop hours to compare prices and work out what is going to be the best way for you to purchase your goods - this is upto the customer, and we are giving you the choice, but please follow the correct procedure as stated. For full terms & conditions please see http://www.cdaquatics.co.uk/terms
Please Read Our Full Terms & Conditions https://www.cdaquatics.co.uk/terms
Return Of Unwanted Items
You have 14 days from receipt of goods in which you can return unwanted items.
Customers must bear the cost of returning goods unless an error on delivery of incorrect items sent for example, is on our part.
Responsibility for the goods is yours until we receive them back.
When returned items are received by us and have been checked thoroughly that they have been returned in good order, unused, as brand new, then and only then, will a refund be granted,.
We do not accept responsibility for goods broken in transit on returned items due to poor packaging or otherwise, it will be up to the customer to sort this out with the courier/postal service they have used.
We recommend that you use a recorded delivery service that requires a signature, as we do not accept responsibility for goods returned by a customer, but are not received by us unless proof of delivery or receipt can be provided.
Return Of Faulty Items / Product Guarantee
You have 30 days in which to return faulty goods, but this may be longer if also covered by a manufacturers guarantee.
Products that carry a manufacturers guarantee are covered by the terms and conditions of the manufacturer as stated, and can be returned, along with proof of purchase if faulty to us for exchange or refund during the warranty period. This guarantee specifically excludes faults caused accidently, by neglect or misuse. All products still in warranty will be tested upon return, but please note that if no fault is found with your product, a refund will not be granted and a charge of £18.00 will be payable to cover collection and redelivery before your goods can be returned. We can arrange collection of goods if necessary but please note it is the customers responsibility to be available as arranged, if this arrangement is failed to be met by the customer it will then be up to the customer to arrange returns themselves, or pay the current 'collection fee' as set by our courier for us to arrange the collection again- we will only cover the costs once !
Small items returned to us as ‘faulty’ ... but are found not to be faulty upon return will be returned back to the customer subject to the customer paying the appropriate postage rate in place at that time, plus a small admin fee for us having to test items in the first place that turn out not to be faulty.
Products that are custom made or specially ordered are non returnable unless faulty.