CD AQUATICS
Terms & Conditions
By placing an order you are agreeing to be bound by our terms & conditions. Please read carefully. Orders are only accepted when the goods are dispatched. Any email sent to the customer beforehand is simply an acknowledgement of receipt – as opposed to acceptance – of the order.
We accept all major credit / debit cards showing the MasterCard or Visa Logo. Unfortunately we do not accept American Express.
We use an acquiring bank to process payments, we do not see your full card details and do not store your details, when you go through our checkout you will have a Barclays Payment page to enter your details, payment is then processed between your bank and ours, - we just get confirmation as to whether the payment / transaction has been successful or not, and details of the order.
- Secure Ordering
- Competitive Pricing.
All payments must be made in full before despatch.
All amounts shown are in pounds sterling.
All amounts shown include VAT where applicable at the current rate. We do not supply overseas trade.
We reserve the right to change/alter prices without prior notice, however, goods will be charged at the prices ruling on the date the order is placed.
Prices on our website reflect the different cost structure of our internet business, therefore, prices in store may vary for equivalent products. Please do not request internet prices in store. Goods for our mail order business do not neccesarily come from stock held in store. If the items you require happen to be cheaper on our website, simply place your order on line for delivery or select 'Collect In Store' - the choice is yours. Staff are not there during shop hours to compare prices and work out what is going to be the best way for you to purchase your goods - this is upto the customer, and we are giving you the choice but please follow the correct procedure as stated.
All products are exclusive of delivery charges which will be added as you go through to the checkout, Please Read Delivery Terms As They Form Part Of Our Terms And Conditions.
Please Note That If An Incorrect Country / Area is Selected, Orders WILL NOT be Processed Until Further Contact Has Been Made With The Customer And Correct Delivery Charges Have Been Applied
Please provide a contact number– this is very important so that we can contact you if there are any queries regarding your order.
Most orders will be delivered using a courier, although very small items may be sent via Royal Mail,(UK Mainland Only) we will choose the most cost effective way to send orders regardless as to what delivery charges have been applied, for example a small item that can go in a jiffy bag may well be sent via Royal Mail and cost less than the £5.99 applied for UK Mainland delivery, equally, if orders need to go out on a pallet or several pallets which would cost us in excess of £50.00 per pallet, the customer will still only be charged £5.99 (UK mainland only)if the order value is less than £50.00, or it will be free delivery if order value is £50.00 or more, it simply works both ways as we cannot possibly anticipate what a customer is likely to order,- if you want free delivery to UK Mainland your order value must be £50.00 or more. Offshore / Highlands & islands / Europe are likely to always be despatched by courier, as we prefer to be able to track orders directly to the customer which can be done with a courier service, where as Royal Mail are often only trackackable untill it leaves the UK.
Should you wish your goods to be delivered by our couriers and left without a signature, (UK Mainland only) you can inform us by leaving a note in the box provided when placing your order, so that we have it in writing that you have requested this. However, please note that the goods will be left entirely at your own risk, and we will not be responsible for any loss or damage under any circumstances, and there will be no exceptions
It may not be possible to apply notes / special instructions for delivery on items sent via Royal Mail. Some Couriers only allow a space for a maximum of 25 characters on their labels for instructions including gaps, therefore it may not be possible to apply lengthy notes for the drivers, so any such requests will not be included / added to the parcel.
C.D. Aquatics will make every effort to despatch goods ordered within 2 -5 working days of stock items, subject to clearance of payment.
Upon delivery, ALL items should be checked and inspected upon arrival and only signed for if delivered in good condition.
If a consignment or packaging is damaged in any way upon delivery it MUST be stated on the note at the time of delivery, you must then report this to us at once (within 24 hours) Photographic evidence will be required for our records and also for the courier involved. If this procedure is not followed, we cannot replace or change any damaged goods.
If customers wish to collect goods ordered themselves, simply place your order and tick the box provided as you go through the ordering process to say you are collecting the goods, and the delivery will be deducted if it was applicable in the first place. Please note you must wait for a confirmation email prior to collection, so that we can inform you when your order will be ready before your visit, otherwise you may have a wasted journey. Please see Collect In Store Details at http://www.cdaquatics.co.uk/delivery
Free Delivery for UK Mainland only applies on orders over the value of £50.00 regardless as to whether you collect or have it delivered.
On most orders despatched, we are able to use a consignment tracking system to find the current status of consignments, if goods are not delivered within 21 days please contact us direct on 01922 416284 so that checks can be made, and, if necessary, offer you options of alternative products or refund.
Payment Options
We accept all major credit / debit cards showing the Mastercard or Visa Logo.
Unfortunately we do not accept American Express.
The Authentication service offered by Mastercard & Visa is provided for your protection, please use it. Customers choosing not to register a password may result in orders taking much longer to process while further security checks are made, or may result in the order not being processed at all. This service enables retailers and banks to verify that card holders are genuine.
Return Of Unwanted Items
You have 7 days from receipt of goods in which you can return unwanted items.
Customers must bear the cost of returning goods unless an error on delivery of incorrect items sent for example, is on our part.
Responsibility for the goods is yours until we receive them back.
When returned items are received by us and have been checked thoroughly that they have been returned in good order, unused, as brand new and in original undamaged packaging, then and only then, will a refund be granted, less the initial delivery costs applied where applicable, and whether it was subject to free delivery initially, - in other words if your order qualified for free delivery in the first place, and you decide to return items, you will be charged delivery costs that we have paid for sending your goods in the first place.
We do not accept responsibility for goods broken in transit on returned items due to poor packaging or otherwise, it will be up to the customer to sort this out with the courier/postal service they have used.
We recommend that you use a recorded delivery service that requires a signature, as we do not accept responsibility for goods returned by a customer, but are not received by us unless proof of delivery or receipt can be provided.
Return Of Faulty Items / Product Guarantee
Products that carry a manufacturers guarantee are covered by the terms and conditions of the manufacturer as stated, and can be returned, along with proof of purchase if faulty to us for exchange or refund during the warranty period. This guarantee specifically excludes faults caused accidently, by neglect or misuse. All products still in warranty will be tested upon return, but please note that if no fault is found with your product, a refund will not be granted and there will be a charge of £38.00 to cover costs of collection of the faulty goods initially and also to have your product retuned back to you. We can arrange collection of goods if neccesary but please note it is the customers responsibility to be available as arranged, if this arrangment is failed to be met by the customer it will then be upto the customer to arrange returns themselves, or pay the current 'collection fee' as set by our courier for us to arrange the collection again- we will only cover the costs once !
Products that are custom made or specially ordered are non returnable unless faulty.
Failed Delivery Attempts
If customers are not home when couriers or Royal Mail try to deliver orders, a card will be left for the customer to contact the local depot to re-arrange delivery, but please note that the depot will not hold on to parcels indefinitely, if customers fail to make contact within a reasonable time scale, the parcel will be returned back to C.D. Aquatics, and the customer will have to pay delivery costs again, to have their orders despatched again, alternatively a refund will be applied less initial delivery costs, and any costs incurred by C.D. Aquatics due to an undelivered item being returned to us – regardless as to whether the order initially qualified for free delivery.
Furthermore, we will not be responsible for goods undelivered due to incorrect or incomplete address details given. It is entirely the customers responsibility to ensure that correct and accurate details are given for delivery, if orders are returned back to us under these circumstances, delivery will have to be paid again to re-send to the customer, regardless as to whether the order was subject to delivery charges or not in the first place.
Cancellation
You can cancel your order before it is despatched by telephone, if however the item has had to be especially ordered or manufactured by us we reserve the right to charge a 25% restocking / handling fee.
If the goods have already been despatched, the customer will still be liable for a delivery charge regardless of whether the order was or was not subject to a delivery charge initially, and must also bear the cost of returning the cancelled order once despatch has taken place.
If orders have had to be returned because cancellation was not made prior to despatch, it is also the customers responsibility to ensure that we receive the goods back in perfect condition, otherwise a refund will not be granted.
Privacy Policy
C.D. Aquatics do not disclose any customer information to third parties. Information held by us is used to enable us to fulfil orders placed by you. From time to time we will send out news of special offers and new products to customers that have registered with us and have chosen to subscribe to our newsletter.
Disclaimer
Every possible effort is made to ensure that all the information provided on the C.D. Aquatics internet website pages, at “www.cdaquatics.co.uk” and is both true and accurate. All written, graphic, photographic or other material contained within the C.D. Aquatics website pages are provided for information only. C.D. Aquatics accepts no responsibility or liability whatsoever for any errors, the application of, or misuse of any information included therein. The information and descriptions contained herein are not necessarily intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services, but are provided solely for general information purposes – please refer to the actual policy or the relevant product or service agreement.
Installation of any items of equipment displayed on the C.D. Aquatics website should at all times, be carried out by professionally qualified personnel and comply with both manufacturers instructions and any statutory regulations that may apply. If there is any doubt whatsoever, about materials, advice or procedures contained within the C.D. Aquatics website, or any other website(s) linked from its pages, it is recommended that, prior to use, those persons seek independent expert or professional advice. This website may be linked to other websites which are not maintained by C.D. Aquatics. C.D. Aquatics is not responsible for the content of those websites. The inclusion of any link to such websites does not imply approval of or endorsement by C.D. Aquatics of the websites or the content thereof.
While C.D. Aquatics uses reasonable efforts to include accurate and up to date information on this website, errors or omissions sometimes occur. To the fullest extent permissible under applicable law, C.D. Aquatics makes no warranties or representations as to the accuracy of this website and under no circumstances, including, but not limited to negligence, shall C.D. Aquatics or any party involved in creating, producing, or delivering the website be liable to you for any direct, incidental , consequential, indirect, punitive damages that result from the use of, or the inability to use the materials on this website. C.D. Aquatics also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property as a result of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from this website.
Copyright - Any use of materials on this website, including reproduction, modification, distribution or republication, without prior written consent of C.D. Aquatics is strictly prohibited.