Terms and Conditions

By placing an order you are agreeing to be bound by our terms & conditions. Please read carefully.
We accept all major credit / debit cards showing the Mastercard or Visa Logo only. Unfortunately we do not accept American Express.
Our online mail order service is open to UK Mainland only. No export orders will be accepted. Any overseas or export enquiries please ring +44 (0) 1922 416284
All payments must be made in full before dispatch.
All amounts shown are in pounds sterling.
All amounts shown include VAT at the current rate.
We reserve the right to change/alter prices without prior notice, however, goods will be charged at the prices ruling on the date the order is placed.
Prices on our web site reflect the different cost structure of our internet business, therefore, prices in store may vary for equivalent products.

Delivery For UK Mainland only (England & Wales)
Orders under the value of £60.00 are subject to a £5.99 delivery charge.

Delivery outside of UK Mainland
For deliveries within Mainland Scotland, the Highlands & islands of Scotland, Grampian, Isle Of Mann, Isle Of Wight, Scilly isles, Channel Islands, Eire, & Northern Ireland, Dublin County, Jersey & Guernsey, orders will be processed pending further contact to discuss additional delivery costs which, if agreed would be charged by a seperate transaction before dispatch. Or you can contact us on 01922 416284 for delivery charges before orders are placed.

Please provide a contact number – this is very important so that we can contact you to arrange a convenient delivery date, as you will need to be in to the delivery if a courier is used, however smaller items may be sent through Royal Mail.
Should you wish your goods to be delivered by our carriers and left without a signature, you can inform us at any time prior to dispatch. However, please note that the goods will be left entirely at your own risk, and we will not be responsible for any loss or damage under any circumstances.
C.D.Aquatics will make every effort to dispatch goods ordered within 7 working days providing they are in stock.
Upon delivery, ALL items should be checked and inspected upon arrival and only signed for if d in good condition.
If a consignment or packaging is damaged in any way upon delivery it MUST be stated on the note at the time of delivery, you must then report this to us at once (within 24 hours) If this procedure is not followed, we cannot replace or change any damaged goods. If customers wish to collect goods ordered themselves, please ring 01922 416284, please note that confirmation of order, and proof of payment will be asked for if applicable.

On most orders dispatched, we are able to use a consignment tracking system to find the current status of consignments, if goods are not delivered within 28 days please contact us direct on 01922 416284 so that checks can be made, and, if necessary, offer you options of alternative products or refund.

Payment Options
We accept all major credit / debit cards showing the Mastercard or Visa Logo only.
Unfortunately we do not accept American Express.
The Authentication service offered by Mastercard & Visa is provided for your protection, please use it. Customers choosing not to register a password may result in orders taking much longer to process while further security checks are made, or may result in the order not being processed at all. This service enables retailers and banks to verify that card holders are genuine.
If you do not wish to pay by credit card using our secure on line payment facilities, you can, if you wish, send your order with a cheque and your details, but please allow an additional 7 days for clearance.

Returns/ Refunds
You have 7 days from receipt of goods in which you can return unwanted items.
Customers must bear the cost of returning goods unless an error on delivery of incorrect items sent for example, is on our part.
When returned items are received by us and have been checked thoroughly that they have been returned in good order, unused, and as brand new, then and only then, will a refund be granted.
We do not accept responsibility for goods broken in transit on returned items due to poor packaging or otherwise,it will be upto the customer to sort this out with the courier/postal service they have used.
We recommend that you use a recorded delivery service, as we do not accept responsibility for goods returned by a customer, but are not d by us unless proof of delivery or receipt by carrier is supplied.

Products that carry a manufacturers guarantee can be returned, along with proof of purchase if faulty to us for exchange or refund during the warranty period. All products still in warranty will be tested upon return.
Products that are custom made or specially ordered are non returnable unless faulty.
Goods are not allowed to be tried / tested.

Cancellation
You can cancel your order before it is dispatched by telephone, if however the item has had to be especially ordered or manufactured by us we reserve the right to charge a 25% restocking / handling fee.
If the goods have already been dispatched, the customer will still be liable for a delivery charge regardless of whether the order was or was not subject to a delivery charge initially, and must also bear the cost of returning the cancelled order once dispatch has taken place.
If orders have had to be returned because cancellation was not made prior to dispatch, it is also the customers responsibility to ensure that we the goods back in perfect condition, otherwise a refund will not be granted.

Privacy Policy
C.D.Aquatics do not disclose any customer information to third parties. Information held by us is used to enable us to fulfill orders placed by you. From time to time we will send out news of special offers and new products to customers that have registered with us and have chosen to subscribe to our newsletter.

Disclaimer
Every possible effort is made to ensure that all the information provided on the C.D.Aquatics internet web site pages, at “www.cdaquatics.co.uk” and “www.cdplastics.co.uk” is both true and accurate. All written, graphic, photographic or other material contained within the C.D.Aquatics web site pages are provided for information only. C.D.Aquatics accepts no responsibility or liability whatsoever for any errors, the application of, or misuse of any information included therein. The information and descriptions contained herein are not necessarily intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services, but are provided solely for general information purposes – please refer to the actual policy or the relevent product or service agreement.
Installation of any items of equipment displayed on the C.D.Aquatics web site should at all times, be carried out by professionally qualified personnel and comply with both manufacturers instructions and any statutory regulations that may apply. If there is any doubt whatsoever, about materials, advice or procedures contained within the C.D.Aquatics web site, or any other web site(s) linked from its pages, it is recommended that, prior to use, those persons seek independent expert or professional advice. This web site may be linked to other web sites which are not maintained by C.D.Aquatics. C.D.Aquatics is not responsible for the content of those websites. The inclusion of any link to such websites does not imply approval of or endorsement by C.D.Aquatics of the websites or the content thereof.

While C.D.Aquatics uses reasonable efforts to include accurate and up to date information on this website, errors or omissions sometimes occur. To the fullest extent permissible under applicable law, C.D.Aquatics makes no warranties or representations as to the accuracy of this website and under no circumstances, including, but not limited to, negligence, shall C.D.Aquatics or any party involved in creating, producing, or delivering the website be liable to you for any direct, incidental , consequential, indirect, punitive damages that result from the use of, or the inability to use the materials on this website. C.D.Aquatics also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property as a result of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from this website.

Copyright - Any use of materials on this website, including reproduction, modification, distribution or republication, without prior written consent of C.D.Aquatics is strictly prohibited.

Contact us - We are located at :

105 Norton Lane
Great Wyrley
Walsall
West Midlands
WS6 6NU
Tel: 01922 416284
Email: sales@cdaquatics.co.uk